“When I was younger, I took a lot of pride in coming up with interview questions. I now believe the best interview technique is no technique at all: you simply have enough of a conversation that you can get to know the person a little bit.”
“Most of the time..training makes you better at what you do. Athletes practice all day every day so their muscle memory will take over..[enabling] you to perform your tasks without needing to think about why you're doing what you're doing--which is fantastic if your job is to have an astronomical free-throw percentage. But muscle memory isn't always a good thing: training like that can be like putting on a pair of blinders. Those meticulously schooled fine-dining folks were doing what they'd always done; they weren't thinking critically about the rules they were enforcing. They weren't in any position to determine whether those rules were good ones or not. When you ask 'Why do we do it this way?' and the only answer is 'Because that's how it's always been done', the rule deserves another look. Knowing less is often an opportunity to do more.”
“no one who ever changed the game did so by being reasonable...across every discipline...you need to be unreasonable to see a world that doesn't yet exist.”